售后服务篇:
(161)
A: Yes , may I help you?
B: We had a damaged shipment from you.
A: We'll look into it right away for you.
A:有什么事吗?
B:你们送来的货有损坏。
A:我们会立刻调查清楚。
(162)
A: Was the damage extensive?
B: I'd say about half of the shipment is unusable.
A: We'll send a man right out to look at it.
B: Good ,we'll be expecting him.
A:坏得很多、很严重吗?
B:我看大概有一半的货不能用了。
A:我们马上会派个人去查看。
B:好,我们等着他。
来源:无忧考网-英语口语 http://www.51test.net/yyky